How can I change my account's email address and username?

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To change your account's email address, raise a ticket and send it to from your registered email address along with the email address you wish to update with. The Octane support team will make the changes.

The platform is designed in such a way that once the user creates an account with a particular username, it cannot be altered. If you want to change the username, we'd suggest you create a new account.

For additional queries, please feel free to contact the support team at