What is an IVR?
Transcript
IVR is defined as an interactive voice relay. It is an interactive technology that allows a computer to detect voice and keypad inputs. There are two types of IVR, outbound IVR (dialing out) and inbound IVR (receiving in).
IVR is defined as an interactive voice relay. It is an interactive technology that allows a computer to detect voice and keypad inputs. There are two types of IVR, outbound IVR (dialing out) and inbound IVR (receiving in).